Privacy Policy

1. General Principles

SignNowPro respects the privacy of every individual using its digital notarization platform. Protecting personal information is an essential part of our operational and ethical framework. This Privacy Policy explains what information we collect, how it is used, processed, and how individuals may exercise their rights concerning their personal data. SignNowPro follows the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada and complies with the principles of the General Data Protection Regulation (GDPR) of the European Union. Our objective is to maintain a transparent, structured, and responsible privacy environment that ensures respectful and lawful handling of all data shared through our services.

2. Data Controller

Responsible entity for personal data processing:
SignNowPro
6120 Terrace Rd NW, Edmonton, AB T6A3Z1, Canada
Phone: +17804852018
Email: info@signnowpro.com
Business Number (BN): 583910472
SignNowPro acts as the data controller, managing the lawful collection, organization, and processing of personal information. Individuals may contact us at any time to request access, correction, or removal of their data. Each inquiry is documented and processed carefully in accordance with applicable privacy regulations.

3. Data Collection

SignNowPro collects only the information necessary to provide access to online notarization services and to enable secure communication with users. This may include names, email addresses, phone numbers, and uploaded documents submitted for notarization or verification. Technical details such as browser type, operating system, IP address, and session duration may be recorded to maintain platform stability and functionality. All data is collected transparently and limited to what is relevant and necessary for legitimate purposes.

4. Purpose of Data Processing

Personal information is processed solely for the purpose of providing digital notarization, identity verification, and related administrative services. This includes handling user requests, scheduling sessions, verifying identities, maintaining digital records, and ensuring compliance with applicable laws. SignNowPro does not use personal data for advertising or automated decision-making. All processing activities are carried out with clear documentation, lawful justification, and a respectful approach toward privacy and confidentiality.

5. Data Storage and Security

All collected data is stored within secure digital environments protected by technical and organizational safeguards designed to prevent unauthorized access, loss, or alteration. Access to personal data is limited to authorized personnel responsible for document processing, session management, or platform maintenance. Information is retained only for as long as necessary to fulfill its original purpose and is securely deleted or anonymized afterward. Regular security audits and internal reviews ensure continued compliance with privacy standards and regulations.

6. Disclosure to Third Parties

SignNowPro does not share personal information with third parties unless it is required by law or necessary for the technical operation of the platform. Service providers that assist in areas such as hosting, secure communication, or system maintenance are contractually bound to confidentiality and equivalent data protection obligations. Personal information is never sold, rented, or disclosed for unrelated purposes. All third-party relationships are documented, reviewed, and monitored to ensure accountability and compliance with PIPEDA and GDPR requirements.

7. Data Protection Measures

SignNowPro implements multiple security measures to protect data integrity and confidentiality. This includes encrypted transmission (HTTPS), password protection, secure session management, and regular system updates. Access is controlled through authorization protocols, and all employees are instructed in responsible data handling. Technical configurations are reviewed periodically to maintain alignment with international security standards and best practices in privacy protection.

8. Rights of Individuals

Under PIPEDA and GDPR, individuals have the right to access, correct, or request deletion of their personal information. They may also request restriction of processing or obtain a copy of their stored data. Requests must be submitted in writing to SignNowPro using the contact information provided below. Each request is carefully reviewed and responded to within a reasonable period, in accordance with applicable legal standards.

9. Cookies

The SignNowPro website uses only essential cookies necessary for platform functionality and accessibility. These cookies support secure login, session consistency, and navigation performance. They do not store personal identifiers and are not used for tracking or profiling. Users may disable cookies through their browser settings, though this may affect certain interface elements or session continuity.

10. Cookie Policy

When visiting the SignNowPro website, users are informed about the use of essential cookies. Preferences can be managed or disabled via browser controls. SignNowPro uses cookies solely to ensure system reliability, responsiveness, and accessibility. No external analytics, marketing, or tracking cookies are applied. Our cookie approach is consistent with GDPR and PIPEDA principles, supporting transparent and respectful digital interaction.

11. GDPR and PIPEDA Compliance

SignNowPro operates fully in line with the General Data Protection Regulation (GDPR) and the Personal Information Protection and Electronic Documents Act (PIPEDA). These laws guarantee lawful, fair, and transparent processing of personal data. Internal audits, staff training, and record documentation are carried out regularly to ensure compliance. Each privacy measure implemented by SignNowPro reflects responsibility, traceability, and accountability under both Canadian and international standards.

12. Communication

When individuals contact SignNowPro via email, online form, or telephone, the data provided is used exclusively for responding to their inquiry. No communication data is shared with third parties except when legally required. Messages and correspondence are stored securely for the duration of the interaction and deleted afterward. All communications are handled respectfully, following structured and lawful documentation procedures.

13. Use of Digital Systems

SignNowPro operates within certified and protected digital infrastructures. Access to internal systems is limited to authorized personnel responsible for managing notarization sessions, maintaining digital records, or supporting technical functions. Every third-party integration is reviewed for privacy compliance before implementation. Regular monitoring ensures continued reliability, accuracy, and compliance with international data protection principles.

14. Data Retention Period

Personal data is retained only for as long as necessary to fulfill its original purpose — typically the completion of notarization or document verification. Afterward, it is securely deleted or anonymized in accordance with retention schedules. Backup copies are stored on protected servers within Canada, ensuring compliance with privacy and archival standards. Retention policies are reviewed periodically to ensure proportional and lawful data management.

15. International Data Transfer

If data is transferred outside Canada, SignNowPro ensures that the receiving region provides an equivalent level of privacy protection. External service providers must comply with contractual data protection requirements and maintain appropriate technical safeguards. Each transfer is reviewed and documented to ensure full compliance with GDPR and PIPEDA. No cross-border transfer is performed without necessary legal and security assessments.

16. Updates to This Policy

SignNowPro may update this Privacy Policy periodically to reflect changes in legislation, technology, or operational processes. The latest version is always available on our website. Users are encouraged to review it regularly. All updates take effect upon publication and are documented for traceability and internal compliance.

17. Contact

  • 6120 Terrace Rd NW, Edmonton, AB T6A3Z1, Canada
  • +17804852018
  • info@signnowpro.com
  • Business Number (BN): 583910472

Any questions, requests, or concerns regarding privacy, cookies, or GDPR compliance can be directed to the contact details above. Each inquiry is addressed in accordance with lawful documentation procedures and handled with care, structure, and respect. SignNowPro’s communication approach is guided by accuracy, responsibility, and transparency under both PIPEDA and GDPR principles.